Privacy Policy

This notice applies to personal information held by WeBocou (hereinafter “we”) relating to you. It explains what information we collect about you, how we may use that information, who we will share it with, and the circumstances when we will share it and what steps we will take to make sure it stays private and secure.

This notice applies and will continue to apply even if your agreement and/or membership with us ends.  

This notice applies to any kind of services, benefits and or applications you join with us, either by use of our website or otherwise.

Some of the links on our website lead to other websites; any such other website is governed by its own privacy policy and not ours. You need to make sure you are in agreement and satisfied with their privacy notices when accessing those other sites.

WeBocou and we means the WeBocou Company (WBCorp Ltd.), seated in Cyprus, (334 Ag. Andreou & El. Venizelou str., Vashiotis Business Centre, Office 02 Ground Floor, 3035 Limassol Cyprus), which acts as a data controller in respect of your personal data.


What information we collect and your agreement to collect

We will only collect your information in line with relevant regulations and law. We may collect it from a range of sources and it may relate to any of your choices or services you currently enjoy, you have expressed the interest in taking or enjoying, or have taken or enjoyed in the past. We may also collect information about you when you interact with us, e.g. visit our website or mobile channels, call us or send us any correspondence, as well as while you use our chatroom.

The information we collect may include: (a)your identity details, and contact details, member’s first name and family names, any nicknames used, gender, address, correspondence details, e-mail address, telephone numbers used, (b) user login and subscription data, e.g. login credentials (c) marketing research, e.g. goods and services preferences, history of transactions, requests for services and / or goods, time periods and data relevant to booking instruments (d) payment information for any payment you make only to us, but not about the payment instrument(s) you have used (e) information concerning complaints and disputes and information about customer documentation, e.g. record of replies from us to you and any related correspondence and communications held between you and us (f) cookies and similar technologies we use to recognize you, remember your preferences and tailor the content we provide you – our cookie police contains more details about how we use cookies and can be found below (g) device and settings information from your computers, phones or other devices where you install or access our services, pages you have visited during your browsing, booking and purchasing, data that identifies your mobile device, device-specific settings and characteristics, location details, applications, (h) chatroom messages, but only for a short period of time (as per following paras).


How we will use your information

We will only use your information where either we have your consent or we have another lawful reason for using it. These reasons include where we:

(a) need to pursue our legitimate interests and or defend our legal rights (b) need to process the information to carry our an agreement we have with you (c) need to process the information to comply with a legal obligation, e.g. fiscal purposes (d) believe the use of your information as described is in the public interest, e.g. for the purpose of preventing or detecting crime, (e) need to use your information for insurance purposes, (f) investigate and resolve complaints, (g) ensure security and business continuity (h) implement product and service improvement (i) correspond with our solicitors, surveyors, (j) recover money which you owe us, (k) forward payment requests from you to payment instrument/method entities.

In case you make use of our services for business purposes, and you maintain a list holding others’ personal data, these data are also collected from you. It is your responsibility to ensure that the person or people you have provided personal information about are aware that you’ve done so, and have accepted how we use their information.

You should take into account that, at the time you complete any reservation or other form regarding services or goods that you wish to book and/or buy, other third parties receive your personal information, including but not limited to, service providers and suppliers, financial institutions, payment instrument entities and in some cases regulatory or public authorities. Privacy policies of those other third parties apply at that time and not ours.


Marketing and research – Newsletters

We may use your information to provide you with details about our services and products, and also products and services from our partners and other relevant third parties. We may send you informative or marketing messages by post, email, telephone, text or secure messages. You can change your mind on how you receive marketing messages, newsletters, or choose to stop receiving them at any time. If you ask us not to send you marketing or any newsletter, it may take us a short period of time to update our systems and records to reflect your request, during which time you may continue to receive such messages or newsletters. Even of you inform us not to send you marketing messages or newsletters, we will continue to use your contact details to provide you with important information, such us changes to your terms and conditions or if we need to inform you about something to comply with our regulatory obligations.


Who we may share your information with

We may share your information with others where lawful to do so including where we or they:

(a) have a public or legal duty to do so, e.g. to assist detecting and preventing fraud, tax evasion and financial crime (b) need to in connection with regulatory reporting, litigation or asserting or defending legal rights and interests, as well as legitimate book-keeping (c) have asked you for your permission to share it, and you have agreed.

Third parties that we may share your information with include: (a) our group companies and any of our sub-contractors, agents, or service providers (including employees, sub-contractors, directors and officers) (b) entities you make payments to and/or use their payment instruments, clearing or settlement systems  (c) tax or other competent public authorities, law enforcement, government, courts, dispute resolution bodies, our regulators, auditors and any party appointed by our regulators to carry our investigations or audit of our activities (d) any entity that has a legitimate interest because of the services and/or products that it provides to you further to your use of our services (e) any entity where requires in connection with our potential or actual corporate restructuring, merger, acquisition or takeover, including any transfer or potential transfer of any of our rights or duties under our agreement with you.


How long we will keep your information

We keep your information in line with our data retention policy. In principle we retain your personal data for five years from the end of our relationship with you. This enables us to comply with legal and regulatory requirements or use where we need to for our legitimate purposes such as dealing with any disputes or concerns that may arise. If we do not need to retain information for this period of time according to our judgment, we may destroy, delete or anonymize it more quickly than above.

Chatroom messages are kept for a period of time not exceeding sixty (60) days, a period which may be shorter, but not less than thirty (30) days depending on overall bulk of messages in the chatroom. Messages regarding which a complaint has been filed will be kept for evidence purposes.


Transferring your information overseas

Your information may be transferred to and stored in locations outside the European Union or European Economic Area. When we do this, we will ensure that the entity where transferred has got an appropriate level of protection. We may need to transfer your information in this way to carry out our agreement with you, to fulfill a legal obligation, to protect the public interest and. Or for our legitimate interests.


Your rights

In relation to the information that we hold about you, you are entitled:

(a) to access the information we hold about you and to obtain information about how we process it (b) under certain conditions that can be found in the terms and conditions of your membership, to withdraw your consent to our processing of or retaining your information, which you can do at any time. We may continue nonetheless to process or retain your information if we have legitimate reason for doing so, (c) under certain conditions that can be found in the terms and conditions of your membership, to receive the information you have provided to us in an electronic format, subject to costs’ compensation paid to us (d) to request that your personal information is corrected, if you believe that the personal information kept for you is incorrect, inaccurate or out-of-date.

You can request an overview of your personal data by emailing us to the contact e-mail displayed on site. You also have a right to complain to the Data Protection Supervisor of Cyprus by visiting www.dataprotection.gov.cy  or to the data protection regulatory body in the jurisdiction you live.


How we keep your information secure

We use a range of measures to keep your information safe and secure which may include encryption, firewalls, back-ups and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to maintain grouping archives of way of processing.


Cookies policy

Please refer to the notice about Cookies policy on our website.


More details about your information

If you would like further information on this Privacy Notice, please contact us at: support@webocou.com addressed “to the attention of the DPO”.

This Privacy Notice may be updated from time to time and will be published in this same way.